Refund policy

30-Day Return Window

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

Eligibility Requirements

To qualify for a return, your item must be:

  • In the same condition as when you received it
  • Unworn or unused
  • With tags attached
  • In the original packaging

You’ll also need the receipt or proof of purchase.

How to Start a Return

To begin a return, please contact us at order@fashion-demand.com

If your return is accepted, we’ll send you:

  • A prepaid return shipping label or agreed reimbursement instructions when Fashion Demand is responsible for return shipping
  • Instructions on how and where to send your package (including the return address)

Important: Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at info@fashion-demand.com

Return Shipping Costs

For a change of mind or a fit or size preference, where the item and sizing information were accurate, the customer is responsible for the cost of return postage and packaging.

Fashion Demand covers return shipping when an item arrives faulty or damaged, we send the wrong item, or the item does not match our description or stated measurements. Contact us before arranging the return so we can provide a prepaid label or agree how the return postage will be reimbursed.

We do not charge a restocking fee.

Our $10 delivery charge and free shipping on orders over $250 apply to delivery of your order to you. Customer-paid return postage is a separate carrier charge and may cost more than $10.

These terms do not limit your statutory consumer rights. Where applicable law requires Fashion Demand to cover return costs or refund the original standard delivery charge, we will do so.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item
  • The item does not match our description or stated measurements

We will evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Custom products, such as special orders or personalized items
  • Sale items
  • Gift cards

Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, your item must be:

  • In the same condition that you received it
  • Unworn or unused
  • With tags
  • In its original packaging

You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at  info@fashion-demand.com